1. Appointments & Cancellations
(a) Appointments must be booked in advance, either online, by phone, or in person
(b) We require at least 12 hours' notice for cancellations or rescheduling.
(c) Late arrivals may result in a shortened service time or rescheduling, depending on availability.

2. Vehicle Condition
(a) Vehicles must be accessible and ready for service at the agreed-upon location and time.
(b) Excessive dirt, pet hair, mold, or biohazards may incur additional charges.
(c) We reserve the right to refuse service if the vehicle presents unsafe or unsanitary conditions.

3. Personal Belongings
(a) Please remove all personal belongings from the vehicle before your appointment. Fusion Auto Detailing is not responsible for lost, stolen, or damaged items left in the vehicle.

4. Payment
(a) Payment is due upon completion of service unless otherwise agreed.
(b) We accept cash, credit/debit cards, e-transfer, apple pay and google pay.
(c) Prices are subject to change based on vehicle condition, size, and service package selected.

5. Satisfaction Guarantee
(a) We strive for 100% customer satisfaction. If you are not satisfied with the service, please notify us within 24 hours so we can address the issue.
(b) Refunds are not guaranteed but may be offered at our discretion based on the circumstances.

6. Weather Policy (for Mobile Services)
(a) In the event of severe weather, mobile appointments may be rescheduled for the safety of our staff and the integrity of the service.
(b) We will contact you as early as possible to make necessary adjustments.

7. Liability
(a) While we take the utmost care during every service, Fusion Auto Detailing is not liable for pre-existing damage, paint defects, or wear and tear that may become more noticeable after cleaning.

8. Right to Refuse Service
(a) We reserve the right to refuse service to any customer or vehicle for any reason, including but not limited to unsafe working conditions or inappropriate behavior.